Our Commitment to Your Privacy
At 2G Bat, protecting the personal information of our players is something we take seriously. This Privacy Policy explains what data we collect when you use the 2G Bat platform, why we collect it, how it is stored and protected, and what rights you have as a user based in Pakistan.
This policy applies to all users of the 2G Bat platform — whether you are registering for the first time, making a deposit in PKR via JazzCash or Easypaisa, placing a bet on a PSL match, playing Live Casino, spinning Slots, or simply browsing the platform. By creating an account and using any part of 2G Bat, you confirm that you have read and understood this Privacy Policy.
If you have questions about anything described here, please get in touch with our support team using the contact details provided at the end of this page.
Your data stays with us. 2G Bat does not sell your personal information to any third party. Data is only shared where it is necessary to process your transactions or comply with our internal verification requirements.
Privacy at a Glance
Six principles that shape how 2G Bat handles your personal data.
Data Security First
Your account information and transaction records are stored on secure servers with encryption. Access is restricted to authorised personnel only, and security practices are reviewed regularly.
No Data Selling
Your personal data is never sold, rented or traded to third parties for marketing or any other commercial purpose. The only time your data is shared externally is to process your PKR payments.
Payment Privacy
When you pay via JazzCash, Easypaisa, Raast or Bank Transfer, only the minimum data necessary to process your transaction is passed to the payment provider. We do not store full card or wallet credentials.
Transparency
We tell you exactly what we collect and why. There is no hidden data harvesting, no undisclosed tracking tools beyond what is described here, and no surprise data uses you have not been informed about.
Your Rights Respected
You have the right to access your data, correct inaccuracies, and request account closure at any time. These rights are not conditional on any particular account status or activity level.
Clear Retention Limits
We only keep your data for as long as necessary for account management, payment processing and internal audit purposes. Retention periods are described in detail in Section 7 of this policy.
1 What Personal Data We Collect
When you register and use the 2G Bat platform, we collect certain personal information that is necessary to provide you with a working account, process your PKR deposits and withdrawals, and maintain the security and integrity of the platform. Below is a breakdown of the categories of data we collect and the circumstances under which each is gathered.
| Data Category | What We Collect | When It Is Collected |
|---|---|---|
| Registration Data | Full name, mobile number, date of birth, chosen username and password (stored as a hash) | At the point of account creation |
| Identity Verification | CNIC number or a copy of a valid ID document | When you first request a withdrawal or when our team initiates a verification check |
| Payment Data | JazzCash or Easypaisa mobile number, Raast ID, bank account title and number for Bank Transfer withdrawals | When you make a deposit or submit a withdrawal request in PKR |
| Device & Technical Data | IP address, browser type, device model, operating system, session timestamps | Automatically each time you visit or log in to the platform |
| Activity Data | Bets placed, games played, bonus usage, deposit and withdrawal history | Continuously during your use of the platform |
| Communications | Messages sent to our support team, including any attachments or documents you share | Whenever you contact 2G Bat support |
2 How We Use Your Data
Every piece of data we collect serves a specific and legitimate purpose. We do not collect information speculatively or for purposes we have not thought through. Below are the main reasons your data is used within the 2G Bat platform.
- Account management: To create, maintain and secure your 2G Bat account, including login authentication and password recovery.
- Payment processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported channels. Your payment details are passed to the relevant payment processor only to the extent required to complete the transaction.
- Identity verification: To confirm your age (18+) and identity, particularly before processing your first withdrawal or if unusual account activity is detected.
- Fraud prevention and security: To detect suspicious login attempts, multiple account creation, bonus abuse, and other activities that could harm our players or the platform.
- Platform personalisation: To remember your preferences, display relevant game categories such as Cricket betting for PSL and T20 markets, and tailor your experience based on your activity history.
- Customer support: To respond to your queries, process complaints, and handle account-related requests effectively.
- Responsible gaming: To monitor activity patterns that may indicate problematic gambling behaviour, and to allow self-exclusion or limit-setting tools to function correctly for your protection.
- Platform improvements: To analyse how different sections of the platform — Slots, Live Casino, Fish Games, Sports Betting — are used, so we can improve stability, speed and overall experience.
We only use your data for the purposes listed above. If we ever intend to use your information for a new purpose not covered in this policy, we will update this page and, where appropriate, notify you directly.
3 Data Sharing and Third Parties
2G Bat does not sell, rent or trade your personal data to any third party. Your information is only shared externally in the following limited and necessary circumstances:
- Payment processors: When you make a deposit or request a withdrawal, we share the minimum required information (such as your JazzCash or Easypaisa number and transaction amount in PKR) with the relevant payment service provider to complete the transaction.
- Identity verification services: If we need to confirm your CNIC or identity document, this information may be cross-referenced with a trusted identity verification provider. The data shared is limited to what is required for the check.
- Internal security tools: We use fraud detection and security monitoring systems that process your technical and activity data to identify and prevent account abuse. These tools operate under strict data use agreements.
- Legal compliance: In the event that applicable law or a binding authority requires us to disclose information, we will do so to the extent legally required and will, where possible, notify you of such a requirement.
All third parties that receive your data are required to handle it responsibly and use it only for the purpose for which it was shared. We do not permit third-party service providers to use your data for their own marketing or business development purposes.
4 Cookies and Tracking Technologies
The 2G Bat platform uses cookies and similar technologies to keep your session active, remember your login state, and understand how different parts of the platform are being used. These are small text files stored in your browser and are not used to collect sensitive personal data independently.
- Session cookies: These are temporary and are deleted when you close your browser. They keep you logged in during an active session so you do not have to re-authenticate between pages.
- Functional cookies: These remember preferences such as your default game category, language setting and any display options you have configured.
- Analytics cookies: These help us understand how users navigate the platform — which sections are visited most, where players spend time, and where issues occur. This data is aggregated and does not identify you personally.
- Security cookies: These help detect and prevent fraudulent login attempts and cross-site request forgery.
You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies — particularly session and security cookies — may affect the functionality of your 2G Bat account.
5 Data Security
Keeping your personal and financial information safe is a core responsibility we take seriously at 2G Bat. We implement a range of technical and operational measures to protect your data from unauthorised access, loss or disclosure.
- All data transmitted between your device and the 2G Bat platform is encrypted using industry-standard SSL/TLS protocols.
- Passwords are never stored in plain text — they are hashed using a one-way cryptographic function before storage.
- Access to user account data within our systems is restricted on a need-to-know basis. Support staff can only view information relevant to handling your request.
- Payment information such as your JazzCash number or bank account details is handled with an additional layer of access controls and is not displayed in full within our internal systems.
- We conduct regular internal reviews of our security practices and infrastructure to identify and address potential vulnerabilities.
Despite these measures, no digital platform can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so we can investigate and, if necessary, secure your account.
Never share your password with anyone, including people claiming to be 2G Bat staff. Our support team will never ask for your password in a conversation.
6 Your Rights Over Your Personal Data
As a 2G Bat account holder, you have the following rights over the personal data we hold about you. You can exercise any of these rights by contacting our support team.
-
Right to Access
You can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe. -
Right to Correction
If any personal data we hold about you is inaccurate or outdated — for example, a change in your mobile number or name — you can ask us to correct it. Supporting documentation may be required for sensitive changes. -
Right to Deletion
You may request that we delete your personal data. This right is subject to any legal or contractual obligations requiring us to retain certain records — for example, transaction records may need to be kept for a minimum period for audit purposes. -
Right to Restrict Processing
You can ask us to temporarily stop using your data in certain ways — for example, if you have disputed the accuracy of your records and want processing paused while the matter is resolved. -
Right to Portability
You can request that your data be provided in a structured, portable format so you can transfer it to another service if you wish. -
Right to Object
You can object to specific uses of your data. Where we are processing your data for platform improvement or analytics purposes, you may opt out without affecting your core account functionality.
7 Data Retention
We keep your personal data for as long as your account is active and for a reasonable period afterwards, in line with standard practice for platforms of this type. The table below outlines our general retention approach by data category.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + up to 2 years after closure | Account management and dispute resolution |
| Transaction records (PKR deposits & withdrawals) | Up to 5 years | Financial audit trail and fraud prevention |
| Identity verification documents | Up to 5 years from submission | Compliance with age and identity verification requirements |
| Support communications | Up to 3 years | Quality assurance and complaint handling |
| Session and device logs | Up to 12 months | Security monitoring and fraud detection |
| Marketing preferences | Until you withdraw consent or close your account | Respecting your communication preferences |
After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked to any individual account.
8 Children and Underage Users
The 2G Bat platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that someone in your household under the age of 18 has registered on 2G Bat, please contact our support team immediately.
Upon receiving a credible report of an underage user, we will investigate the account, suspend access immediately, and delete any personal data associated with the underage individual that we are not required to retain for legal or fraud prevention purposes.
For tips on preventing underage access to gaming platforms and other responsible gaming guidance, please visit our Responsible Gaming page.
9 Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in how we operate the 2G Bat platform, changes in the payment methods we support, or any other developments that affect how your data is handled. When we make changes, the revised policy will be published on this page with an updated "Last updated" date.
For changes that are material — meaning they significantly affect your rights or how your data is used — we will make reasonable efforts to notify you through the platform or via the contact details registered on your account. Your continued use of 2G Bat after a policy update constitutes your acceptance of the revised Privacy Policy.
We recommend revisiting this page periodically, especially if you are an active player who regularly deposits and withdraws funds in PKR. If you disagree with any updated version of this policy, you may request account closure through our support team.
10 Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how your personal data is handled by 2G Bat, please get in touch with our support team. We aim to respond to all privacy-related enquiries promptly and thoroughly.
You can reach us at: [email protected] — please note this is a text reference only and is not a clickable link. You can also reach out through the live support channel within your account.
For related reading, please also review our Terms and Conditions and our Responsible Gaming page.
Privacy Policy – Frequently Asked Questions
Common questions Pakistan players ask about their data on 2G Bat.
Join 2G Bat – Your Data Is Safe With Us
Create your free account today, deposit in PKR and start playing. Your personal information is protected, your payments are secure, and your privacy rights are always respected.
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